1300 134 234
1300 134 234
This Policy was last reviewed and updated on: 1st January 2024
Brookwater Tanks values and respects the privacy of the people we deal with. Brookwater Tanks is committed to protecting your privacy and complying with the Privacy Act 1988 and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● your name
● mailing or street address
● email address
● phone number
You do not have to provide us with your personal information. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone
● interact with us in person
● interact with us online
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us
● deliver to you a more personalised experience and service offering
● improve the quality of the services we offer
● internal administrative purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your information to:
● our third party service provider (e.g. excavation or crane hire companies, concrete supplier)
● our water tank manufacturer and there delivery drivers
● our professional financial advisors or accountant
How do we protect your personal information?
Brookwater Tanks will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● having physical security of our premises and databases / records
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
● having technological measures in place (for example, anti-virus software, fire walls)
Online activity
Cookies:
The Brookwater Tanks website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics:
Our website uses Google analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Inquiries and complaints:
For complaints about how Brookwater Tanks handles, processes or manages your personal information, please contact Mark O’Connor. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 7 days for Brookwater Tanks to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Brookwater Tanks response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us:
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email:
mark@brookwatertanks.com.au
Contact number:
1300 134 234
Post:
Attention: Brookwater Tanks Privacy Officer
Address: 15 Nellings Place, Aspley. Qld. 4034
